MCE is Suspending the Return of Non-Paying Customers Back to PG&E Service, and Suspending All Collections Activities
PARA PUBLICACIÓN INMEDIATA
19 de marzo de 2020
Contacto de prensa de MCE:
Jenna Famular, Gerente de Comunicaciones
(925) 378-6747 | jfamular@mcecleanenergy.org
SAN RAFAEL y CONCORD, California. — In response to the COVID-19 crisis, MCE has suspended the return of non-paying customers back to PG&E service, and is suspending collections activities until further notice. As a local community choice electric service provider, MCE does not shut off power to customers. During normal operations, after providing notices and a grace period to non-paying customers, MCE eventually returns these customers back to PG&E bundled service.
For information regarding PG&E’s recent press release regarding a moratorium on power shut-offs due to nonpayment, please visit their website aquí
“As always, MCE is committed to serving our customers with care and excellence.” said MCE’s CEO, Dawn Weisz. “Our team is completely functional through remote work tools, and most day-to-day operations remain unaffected. We are grateful to be able to offer our customers a suspension of collections and return to PG&E service during this time and will continue to work with our communities to meet needs as they arise.”
MCE has also taken a number of steps to follow guidelines set forth by the Federal and State governments, as well as the local shelter-in-place orders including:
- MCE’s scheduled Board of Directors meetings will be held remotely in addition to in-person on March 19, 2020, with adherence to social distancing guidelines. Customers can participate and view this meeting via live-stream online aquí.
- MCE’s scheduled unincorporated Solano County enrollment events on March 18, 2020 and April 4, 2020 will be held remotely. Information on accessing these meetings and recordings can be found online aquí.
- MCE offices are closed and staff are working remotely to continue to serve customers.
For those looking for additional ways to help the community during this time, consider shopping at local businesses through online delivery or curbside pickup and purchasing gift certificates to use at a later time for those businesses that are unable to continue operations. If you are able, consider cash donations to your food bank or other institutions providing services to those in need.
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Acerca de MCE: Como el primer Programa de Agregación de Opciones Comunitarias de California, MCE es una agencia pública pionera sin fines de lucro que ha marcado la pauta en innovación energética en nuestras comunidades desde 2010. MCE ofrece energía más limpia a tarifas estables, lo que reduce significativamente las emisiones de gases de efecto invernadero relacionadas con la energía y permite la reinversión de millones de dólares en programas energéticos locales. MCE es una entidad que gestiona la carga máxima de 1000 MW. MCE proporciona servicio eléctrico a más de 480 000 clientes y a más de un millón de residentes y empresas en 34 comunidades miembro en cuatro condados del Área de la Bahía: Napa, Marin, Contra Costa y Solano. Para obtener más información sobre MCE, visite mceCleanEnergy.org
