MCE is Suspending the Return of Non-Paying Customers Back to PG&E Service, and Suspending All Collections Activities
PARA SA AGAD NA PAGLABAS
Marso 19, 2020
MCE Press Contact:
Jenna Famular, Tagapamahala ng Komunikasyon
(925) 378-6747 | jfamular@mcecleanenergy.org
SAN RAFAEL at CONCORD, Calif. — In response to the COVID-19 crisis, MCE has suspended the return of non-paying customers back to PG&E service, and is suspending collections activities until further notice. As a local community choice electric service provider, MCE does not shut off power to customers. During normal operations, after providing notices and a grace period to non-paying customers, MCE eventually returns these customers back to PG&E bundled service.
For information regarding PG&E’s recent press release regarding a moratorium on power shut-offs due to nonpayment, please visit their website dito
“As always, MCE is committed to serving our customers with care and excellence.” said MCE’s CEO, Dawn Weisz. “Our team is completely functional through remote work tools, and most day-to-day operations remain unaffected. We are grateful to be able to offer our customers a suspension of collections and return to PG&E service during this time and will continue to work with our communities to meet needs as they arise.”
MCE has also taken a number of steps to follow guidelines set forth by the Federal and State governments, as well as the local shelter-in-place orders including:
- MCE’s scheduled Board of Directors meetings will be held remotely in addition to in-person on March 19, 2020, with adherence to social distancing guidelines. Customers can participate and view this meeting via live-stream online dito.
- MCE’s scheduled unincorporated Solano County enrollment events on March 18, 2020 and April 4, 2020 will be held remotely. Information on accessing these meetings and recordings can be found online dito.
- MCE offices are closed and staff are working remotely to continue to serve customers.
For those looking for additional ways to help the community during this time, consider shopping at local businesses through online delivery or curbside pickup and purchasing gift certificates to use at a later time for those businesses that are unable to continue operations. If you are able, consider cash donations to your food bank or other institutions providing services to those in need.
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Tungkol sa MCE: Bilang unang Community Choice Aggregation Program ng California, ang MCE ay isang groundbreaking, not-for-profit, pampublikong ahensya na nagtatakda ng pamantayan para sa pagbabago ng enerhiya sa ating mga komunidad mula noong 2010. Nag-aalok ang MCE ng mas malinis na kuryente sa mga matatag na rate, na makabuluhang binabawasan ang mga greenhouse emissions na nauugnay sa enerhiya at nagbibigay-daan sa milyun-milyong dolyar na muling pamumuhunan sa mga lokal na programa ng enerhiya. MCE ay isang load-serving entity na sumusuporta sa 1,000 MW peak load. Nagbibigay ang MCE ng serbisyo ng kuryente sa higit sa 480,000 account ng customer at higit sa isang milyong residente at negosyo sa 34 na komunidad ng miyembro sa apat na county ng Bay Area: Napa, Marin, Contra Costa, at Solano. Para sa karagdagang impormasyon tungkol sa MCE, bisitahin ang mceCleanEnergy.org
