MCE ADA Grievance Procedure

An accessibility complaint should be in writing and contain the following information about the alleged discrimination:

• Name, physical address, phone number, and email address of complainant;
• Location, date, complaint type (program access, physical access, employment discrimination, information technology access, etc.); and
• Description of the complaint.

The complaint should be submitted by the grievant and/or their designee as soon as possible, but no later than sixty (60) calendar days after the alleged violation, to Justine Parmelee, the ADA Coordinator, at ada-coordinator@mceCleanEnergy.org o (888) 632-3674.

Alternative means of filing complaints, such as personal interviews or an audio recording of the complaint, will be made available for individuals with disabilities upon request.

Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator or their designee will meet with the complainant to discuss the complaint and the possible resolutions. Within fifteen (15) calendar days of the meeting, the ADA Coordinator or their designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio recording. The response will explain the position of MCE and offer options for substantive resolution of the complaint.