What kind of information does MCE collect?

We collect customer information, such as your electric usage, name, address, and account information, based on your use of electric services and your decision to participate in programs we offer such as those related to energy efficiency.

How is the information collected?

PG&E provides customer information to MCE. When you use electricity service, usage data is collected via PG&E’s metering systems (including the SmartMeter system).In order to provide greater security for you on MCE’s website, you may be asked to submit personal information such as your MCE account number, your PG&E account number, name, address, phone number and email address. You may also be asked to submit additional personal information or financial information in order to use certain specific services. Our goal is to protect all information you provide us on the website, as set forth in this Privacy Policy. To that end, we have provided 128 bit encryption on this website with an SSL certificate.Other than for the exceptions noted in the above section, it is MCE’s policy to not release personal information about you to any other person or business entity without your prior written consent. Written consent may be obtained electronically. We encourage you to protect the confidentiality of your user name and password and other personally identifiable information that you access on MCE’s website.You are responsible for your use of MCE’s website; therefore please use your own good judgment when choosing to share your user name or password with anyone who could use it to access your personal information without your permission.

How is the information used?

We use customer information to administer your account and inform you about your energy usage, as well as to manage, provide, and improve our services and business operations including data management and customer service.We use this information to generate the MCE charges on your customer billing statement and to communicate with you about specific programs or opportunities offered by MCE that may help you to lower your energy usage or realize other benefits. We may also aggregate data about your electric usage with other users in various formats so that the data becomes anonymous and cannot be identified directly with you.For instance, aggregated data could be a summary of total energy usage for all homes and businesses in a certain geographic area or climate. Aggregated data is not subject to privacy restrictions and is used by us to manage, provide, and improve our services and business operations.We ask you to provide personal information when you access customer services offered on the website, and that information enables us to provide you with better service. We may use this information to contact you to respond to an inquiry that you send to MCE or to keep you informed about MCE and its services. If you choose email as an approved method for communicating with us, then we will generally use your email to communicate with you.In order to provide you with services offered on our website, or to complete transactions requested by you on the website, we may transfer you to outside services provided by third-party operators. In certain instances, the third-party content may be shown in such a way that it appears that you are still on MCE’s website. In such cases, we will have agreements with those third parties where they agree to maintain the confidentiality of your personal information and to use it only to help us serve you.Other than for the exceptions noted in the above section, it is MCE’s policy to not release personal information about you to any other person or business entity without your prior written consent. Written consent may be obtained electronically.

Does MCE disclose my information to third parties?

MCE may share customer data with contractors and vendors for purposes of providing you services and operating our programs. In these cases, we require that the contractors or vendors agree to only use customer data for program operational purposes and to protect it under the same confidentiality and privacy standards that we apply to our own employees and operations. MCE does not release personal customer information for any other reason without your prior written consent, except as described below. MCE does not sell or provide personal customer information to third parties for their commercial benefit. MCE may release personal information without your prior written consent as follows:To law enforcement officers, pursuant to legal process (such as a warrant or subpoena approved by a judge);To contractors providing utility-related services on behalf of MCE—but only to the extent necessary to render the service and subject to confidentiality and security obligations;To the CPUC (or other governmental agencies with jurisdiction over PG&E) when they require such information;To others as required by court order or by applicable laws, rules, or regulations governing PG&E;To credit reporting agencies and collection agencies if your account is assigned for collection; andTo emergency responders in situations of imminent threat to life or property.

How long does MCE keep customer information?

MCE maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise necessitated by law or regulation. As a general policy, we collect and retain personal information in minimal quantities and for limited periods of time such that are reasonably necessary to provide electric services to you.

How will I know about changes to this Privacy Policy and how can I obtain prior versions?

We will notify you annually with an on-bill message to guide you to the most updated version of this Privacy Policy, made available on our website. Between these notification periods, we will also notify you of any changes to this Privacy Policy through communications on our website, mceCleanEnergy.org, including how to obtain prior versions of this Privacy Policy upon request.

Who should I contact if I have privacy questions or concerns regarding the collection, storage, use, or distribution of my information?

If you have questions, concerns, or would like to view your disclosed information, please contact our Customer Operations Team at: info@mceCleanEnergy.org(888) 632-3674MCE Customer Operations Team1125 Tamalpais AvenueSan Rafael, CA 94901

Children's privacy online

We share our customers’ concern that children’s privacy is important. We have areas of our website intended for the use of children containing information about energy and safety. We also provide free classroom materials for teachers on energy awareness and safety. We do not monitor the age of users of the website. However, if you are under the age of 18, you should not submit personal information on the website or any websites without the consent of your parent or guardian.

Política de privacidad

Celebramos la diversidad de identidades en un entorno de trabajo integrador.

Nos comprometemos a proteger su intimidad

Marin Clean Energy (“MCE”) understands that you care about how we collect, use, and share information when you interact with our websites, social media sites and handles, email, and online services (our “Services”), and we value the trust you place in us. This Privacy Policy explains:

El types of information we collect
How we use and protect that information
The types of information we may share with others and under what circumstances
El choices you have regarding our collection, use, and sharing practices
Details regarding our use of third-party cookies and other tracking technologies

This Policy applies to MCE and our Services, as well as the information we receive from third parties like Pacific Gas & Electric Company (“PG&E”) or that we collect when you interact with us through other websites and online services. It also applies anywhere it is linked. It does not apply to non-MCE websites and mobile applications that may link to the Services or be linked to or from the Services; please review the privacy policies on those websites and applications directly to understand their privacy practices. For questions about our privacy practices, contact us at: MCE 1125 Tamalpais Ave San Rafael, CA 94901 Email: info@mceCleanEnergy.org

Information We Collect

Information we collect from third parties

We collect, from PG&E through our service provider, information about your use of electric services on a regular basis, including billing data, monthly and annual consumption data, and interval data. When you choose to participate in programs we offer such as those related to energy efficiency, we collect customer information from our implementation partners, such as your name, address, and PG&E account information.

Information you give us

We may also collect information about you if you choose to interact with us directly. Some of the Services may include features or services that permit you to enter contact information and other information about you. We collect and store any information you enter on our Services. This includes:

If you contact us, we may keep a record of that correspondence and any contact information provided.
Email address information when subscribing to our email bulletins.
Information you provide when you complete a survey administered by us or a service provider acting on our behalf.
Contact information and your PG&E account number if you complete our online form to opt out of MCE.

Information we collect automatically

When you interact with the Services, certain information about your use of our Services is automatically collected. Much of this information is collected through cookies, web beacons, and other tracking technologies, as well as through your web browser or device. This includes:

Details of your visits to our site and information generated in the course of the use of our site (including the timing, frequency and pattern of service use) including but not limited to traffic data, an estimate of your location derived from your IP address, weblogs and other communication data, the resources that you access, and how you reached our site
Details regarding the device you use to access our Services, including but not limited to your IP address, operating system and browser type
Information about how you interact with our ads and newsletters, including whether you open or click links in any correspondence

Please see below for more information about how our automatic collection of information works.

How We Use and Protect Your Information

We may use the information we collect for the following purposes:

To provide, analyze, and improve our Services and the programs and services that deliver electricity to you from clean, renewable sources.
To enable us to interact with you, including to send you direct marketing communications if you consented to us doing so.
To provide you with the best service and improve and grow our business, including understanding our customer base, engaging third parties to deliver advertising targeted to your interests on third party sites or apps, creating custom audiences on social media sites using hashed identifiers like phone numbers or email addresses, and understanding the effectiveness of our marketing.
To detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal, and to comply with legal requirements regarding the provision of products and services.
We may also use information in other ways after notifying you or getting your consent.

Our Sharing of Your Information

Service Providers: We engage third-party service providers to perform functions on our behalf such as: implementing energy efficiency programs; managing rebate payments; managing our website, software, data storage, content, and databases; performing technical integration, marketing automation, analytics, site optimization; and conducting customer surveys.
Social Media Platforms: Where you choose to interact with us through social media, your interaction with these programs typically allows the third party to collect some information about you through digital cookies they place on your device and other tracking mechanisms. In some cases, the third party may recognize you through its digital cookies even when you do not interact with their application. Please visit the third-parties’ respective privacy policies to better understand their data collection practices and controls they make available to you.
Third Parties Involved in Advertising: We partner with third parties who assist us in providing advertising regarding the Services to others who may be interested in such Services. These third parties may use tracking technologies on our website to collect or receive information from the Services and elsewhere on the internet and use that information to provide measurement services and target ads. While MCE will not share information that identifies you by name with unaffiliated third parties for their own uses, such third parties may, with sufficient data from other sources, be able to personally identify you and use the information received from the Services for their own purposes.

Additional Information About Our Data Collection and Sharing Practices

Sharing of aggregated data

We may analyze aggregated, de-identified data and share these analyses at our discretion, including with marketing agencies, media agencies and analytics providers. These third parties will not be able to relate this data to identifiable individuals.

Combination of information

We may combine information from the Services together and with other information we obtain from our business records.

Change of ownership or corporate organization

We may transfer to another entity or its affiliates or service providers some or all information about you in connection with or during negotiations of any merger, acquisition, sale of assets or any line of business, change in ownership control, or financing transaction. We cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Policy.

Cross-border transfer of data

If you use our Services outside of the United States, you understand that we may collect, process, and store your personal information in the United States and other countries. The laws in the U.S. regarding personal information may be different from the laws of your state or country. By using the Services, you consent to the collection, international transfer, storage, and processing of your data.

Your Options and Rights

If at any time you would like to unsubscribe from receiving future emails, you can click the unsubscribe link at the bottom of any email bulletin, or email us at info@mceCleanEnergy.org and we will promptly remove you from all email correspondence.

Application Information

When you apply for a position with MCE, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic information. We may also conduct background checks and disclose information to and receive related information from the third-party background check providers. We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment and hiring statistics. We use successful candidates’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with applicable laws, (c) to respond to subpoenas or warrants served on MCE, and (d) to protect and defend the rights or property of MCE or others.

Changes to This Policy

We may make changes to this Policy from time to time. We will post any changes, and such changes will become effective when they are posted. Your continued use of our Services following the posting of any changes will mean you accept those changes.

Comuníquese con nosotros

If you have any questions about this Policy, please contact us at:

info@mceCleanEnergy.org

(888) 632-3674

Equipo de operaciones con clientes de MCE
Avenida Tamalpais 1125
San Rafael, CA 94901

Additional Information About Our Use of Tracking Technologies and Interest-Based Advertising

MCE relies on partners to provide many features of our Services using data about your use of the Services and other sites. We and these partners use cookies for the following purposes:

Site Operations: Enabling features that are necessary for providing you the Services, such as tracking content views.
Analytics: Allowing us to understand how our Services are being used (including by collecting information about your mouse movements, keystrokes, and interaction with form fields), track Services performance and make improvements.
Personalized Advertising: Delivering tailored advertising on other websites and measuring the effectiveness of ads.
Social Media: Enabling the sharing of content from our services through social networking and other sites.

Most web browsers automatically accept cookies but, if you prefer, you can usually modify your browser setting to disable or reject cookies. If you delete your cookies or if you set your browser to decline cookies, some features of the Services may not be available, may not work, or may not work as designed. You may also be able to opt out of or block tracking by interacting directly with the third parties who conduct tracking through our Services.

You can learn more about ad serving companies and the options available to limit their collection and use of your information by visiting the websites for the Network Advertising Initiative y el Digital Advertising Alliance. Similarly, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings and by resetting the advertiser ID on your mobile device.

Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Services or on other websites, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms. If you delete your cookies, you may also delete your opt-out preferences.

Your browser or device may include a “Do Not Track” functionality. At this time, MCE does not respond to browser “Do Not Track” signals.

Política de privacidad y seguridad del sitio web FAQ

¿Qué tipo de información recopila la MCE?

Recopilamos información del cliente, como su consumo eléctrico, nombre, dirección e información de cuenta, en función de su uso de los servicios eléctricos y su decisión de participar en los programas que ofrecemos, como los relacionados con la eficiencia energética.

¿Cómo se recoge la información?

PG&E proporciona información del cliente a MCE. Cuando usted utiliza el servicio de electricidad, los datos de uso se recopilan a través de los sistemas de medición de PG&E (incluido el sistema SmartMeter).

Con el fin de proporcionarle mayor seguridad en el sitio web de MCE, es posible que se le pida que envíe información personal como su número de cuenta de MCE, su número de cuenta de PG&E, nombre, dirección, número de teléfono y dirección de correo electrónico. También se le puede pedir información personal adicional o información financiera para usar ciertos servicios específicos. Nuestro objetivo es proteger toda la información que nos proporcione en el sitio web, tal y como se establece en esta Política de Privacidad. Para ello, hemos dotado a este sitio web de un cifrado de 128 bits con un certificado SSL.

Aparte de las excepciones indicadas en la sección anterior, la política de MCE es no divulgar información personal sobre usted a ninguna otra persona o entidad comercial sin su consentimiento previo por escrito. El consentimiento por escrito puede obtenerse por medios electrónicos. Le recomendamos que proteja la confidencialidad de su nombre de usuario y contraseña, así como de cualquier otra información de identificación personal a la que acceda en el sitio web de MCE.

Usted es responsable del uso que haga del sitio web de MCE; por lo tanto, le rogamos que utilice su buen juicio cuando decida compartir su nombre de usuario o contraseña con cualquier persona que pudiera utilizarlos para acceder a su información personal sin su permiso.

¿Cómo se utiliza la información?

Utilizamos la información del cliente para administrar su cuenta e informarle sobre su consumo de energía, así como para gestionar, proporcionar y mejorar nuestros servicios y operaciones comerciales, incluida la gestión de datos y el servicio de atención al cliente.

Utilizamos esta información para generar los cargos de MCE en su estado de cuenta de facturación del cliente y para comunicarnos con usted acerca de programas específicos u oportunidades ofrecidas por MCE que pueden ayudarle a reducir su consumo de energía o a obtener otros beneficios. También podemos agregar datos sobre su consumo eléctrico con otros usuarios en varios formatos para que los datos se vuelvan anónimos y no se puedan identificar directamente con usted.

Por ejemplo, los datos agregados podrían ser un resumen del consumo total de energía de todos los hogares y empresas de una determinada zona geográfica o clima. Los datos agregados no están sujetos a restricciones de privacidad y los utilizamos para gestionar, prestar y mejorar nuestros servicios y operaciones comerciales.

Le pedimos que nos proporcione información personal cuando accede a los servicios de atención al cliente ofrecidos en el sitio web, y esa información nos permite ofrecerle un mejor servicio. Podemos utilizar esta información para ponernos en contacto con usted y responder a una consulta que envíe a MCE o para mantenerle informado sobre MCE y sus servicios. Si elige el correo electrónico como método aprobado para comunicarse con nosotros, generalmente utilizaremos su correo electrónico para comunicarnos con usted.

Con el fin de proporcionarle los servicios ofrecidos en nuestro sitio web, o para completar las transacciones solicitadas por usted en el sitio web, podemos transferirle a servicios externos proporcionados por operadores terceros. En algunos casos, el contenido de terceros puede mostrarse de forma que parezca que usted sigue en el sitio web de MCE. En tales casos, tendremos acuerdos con esos terceros en los que se comprometen a mantener la confidencialidad de su información personal y a utilizarla únicamente para ayudarnos a servirle.

¿Comparte MCE mis datos con terceros?

MCE puede compartir los datos del cliente con contratistas y vendedores con el propósito de proveerle servicios y operar nuestros programas. En estos casos, exigimos que los contratistas o proveedores se comprometan a utilizar los datos de los clientes únicamente para fines operativos del programa y a protegerlos bajo las mismas normas de confidencialidad y privacidad que aplicamos a nuestros propios empleados y operaciones. MCE no divulga información personal de los clientes por ningún otro motivo sin su consentimiento previo por escrito, excepto en los casos que se describen a continuación. MCE no vende ni proporciona información personal de clientes a terceros para su beneficio comercial. MCE puede divulgar información personal sin su consentimiento previo por escrito de la siguiente manera:

A los funcionarios encargados de hacer cumplir la ley, en virtud de un proceso legal (como una orden o citación judicial aprobada por un juez);
A contratistas que prestan servicios relacionados con los servicios públicos en nombre de la MCE, pero sólo en la medida necesaria para prestar el servicio y con sujeción a las obligaciones de confidencialidad y seguridad;
A la CPUC (u otros organismos gubernamentales con jurisdicción sobre PG&E) cuando requieran dicha información;
A otros según lo requiera una orden judicial o las leyes, normas o reglamentos aplicables que rigen a PG&E;
A agencias de información crediticia y agencias de cobro si su cuenta se asigna para cobro; y
A los servicios de emergencia en situaciones de amenaza inminente para la vida o la propiedad.

¿Cuánto tiempo conserva MCE la información de sus clientes?

MCE mantiene la información de uso de energía y facturación específica del cliente sólo durante el tiempo que sea razonablemente necesario, por lo general no más de cinco años a menos que sea necesario por ley o reglamento. Como política general, recopilamos y conservamos información personal en cantidades mínimas y por períodos de tiempo limitados que sean razonablemente necesarios para proporcionarle servicios eléctricos.

¿Cómo me enteraré de los cambios en esta Política de Privacidad y cómo puedo obtener versiones anteriores?

Le notificaremos anualmente con un mensaje en la factura para guiarle a la versión más actualizada de esta Política de Privacidad, disponible en nuestra página web. Entre estos periodos de notificación, también le notificaremos cualquier cambio en esta Política de Privacidad a través de comunicaciones en nuestro sitio web, mceEnergíaLimpia.orgincluyendo cómo obtener versiones anteriores de esta Política de Privacidad previa solicitud.

¿Con quién debo ponerme en contacto si tengo preguntas o dudas sobre la privacidad en relación con la recogida, almacenamiento, uso o distribución de mi información?

Si tiene alguna pregunta, duda o desea consultar la información divulgada, póngase en contacto con nuestro Equipo de Operaciones de Atención al Cliente en la dirección

info@mceCleanEnergy.org
(888) 632-3674

Equipo de operaciones con clientes de MCE
Avenida Tamalpais 1125
San Rafael, CA 94901

Privacidad de los niños en Internet

Compartimos la preocupación de nuestros clientes por la privacidad de los niños. Tenemos áreas de nuestra web destinadas al uso de los niños que contienen información sobre energía y seguridad. También ofrecemos material didáctico gratuito para profesores sobre concienciación y seguridad energética. No controlamos la edad de los usuarios del sitio web. Sin embargo, si usted es menor de 18 años, no debe enviar información personal al sitio web ni a ningún otro sitio web sin el consentimiento de sus padres o tutores.

Política de privacidad

Nos comprometemos a proteger su intimidad

Information We Collect

Information we collect from third parties

Information you give us

Information we collect automatically

How We Use and Protect Your Information

Our Sharing of Your Information

Additional Information About Our Data Collection and Sharing Practices

Sharing of aggregated data

Combination of information

Change of ownership or corporate organization

Cross-border transfer of data

Your Options and Rights

Application Information

Changes to This Policy

Comuníquese con nosotros

Additional Information About Our Use of Tracking Technologies and Interest-Based Advertising

Política de privacidad y seguridad del sitio web FAQ

Ponte en contacto

Manténgase informado

Recursos comunitarios

Trabajar con la MCE

Ponte en contacto

Manténgase informado

Recursos comunitarios

Trabajar con la MCE

Trabajar con la MCE

Acerca de MCE

Política de privacidad

Nos comprometemos a proteger su intimidad

Information We Collect

Information we collect from third parties

Information you give us

Information we collect automatically

How We Use and Protect Your Information

Our Sharing of Your Information

Additional Information About Our Data Collection and Sharing Practices

Sharing of aggregated data

Combination of information

Change of ownership or corporate organization

Cross-border transfer of data

Your Options and Rights

Application Information

Changes to This Policy

Comuníquese con nosotros

Additional Information About Our Use of Tracking Technologies and Interest-Based Advertising

Política de privacidad y seguridad del sitio web FAQ

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