MCE, a not-for-profit public agency, is the primary electric generation provider in your community. California State Assembly Bill 117, passed and signed into law in 2002, requires that community choice programs like MCE operate as the primary electric generation service provider through an automatic enrollment process. Your account will be automatically enrolled with MCE’s Light Green 60% renewable energy service unless you choose to opt out. You may request to opt out at any time. You may also choose to opt up to MCE’s Deep Green 100% renewable energy, call (888) 632-3674 or visit mceCleanEnergy.org. Please have your PG&E account number on hand.
You may request to opt out of MCE and keep your electric generation service with PG&E at any time by calling (888) 632-3674 or by visiting mceCleanEnergy.org. Please have your PG&E account number on hand so that we may process your request. If you do not opt out within 60 days after MCE service starts, you will be subject to the payment of a one-time administrative fee ($5 residential or $25 commercial), will not have the option to return to MCE for one year, and will be subject to PG&E’s terms and conditions of service. For information on PG&E’s terms and conditions, visit mceCleanEnergy.org/opt-out-terms. You will not be charged an administrative fee if you opt out before MCE service starts, within the first 60 days after your automatic enrollment with MCE, or if you cancel electric service. In order to switch electric generation service to PG&E before your next monthly billing cycle, your opt-out request must be received at least five business days before the billing cycle start date. Your account will be transferred to PG&E on the first day of your next billing cycle and cannot be immediately transferred during a billing cycle. You may be charged for all electricity procured by MCE on your behalf if you cancel service with MCE.
MCE electric generation rates are designed to be stable and cost-competitive. Financial assistance programs like CARE (California Alternate Rates for Energy), FERA (Family Electric Rate Assistance), and Medical Baseline Allowance remain the same for MCE customers. If you are enrolled in any of these programs with PG&E, you will continue to be enrolled with MCE. Any changes to MCE rates will be adopted at duly noticed public MCE Board meetings. Changes to PG&E or MCE rates impact cost comparisons. PG&E charges MCE customers a monthly Power Charge Indifference Adjustment (PCIA) and Franchise Fee Surcharge. These fees are always included for informational purposes in MCE cost comparisons. View MCE and PG&E cost comparisons at mceCleanEnergy.org/compare-rates-and-options or call (888) 632-3674 for more information. PG&E and MCE rates and cost comparisons may change over time.
You will receive a single monthly bill from PG&E. The bill will include charges for PG&E electric delivery and MCE electric generation. MCE’s electric generation charge will replace PG&E’s electric generation charge. MCE’s charge is not an extra fee. If you opt out of MCE, PG&E will resume charging you for electric generation.
Deep Green allows customers to opt into receiving 100% renewable energy. There is no fee if you choose to return to MCE’s Light Green 60% renewable energy service. See above for fees associated with returning to PG&E. There is no term length associated with your participation in MCE’s voluntary Deep Green energy service option. MCE Deep Green customers pay an additional fee for this service option. For current rate information please visit mceCleanEnergy.org/compare-rates-and-options.
Customers who meet specific eligibility criteria may be automatically enrolled in MCE’s Local Sol or Green Access programs as resources are available, ensuring access to 100% renewable energy at a fixed and/or discounted rate depending on income qualification. Enrollment is contingent on availability of renewable energy resources and subject to continued income eligibility verification. There are no long-term commitments nor penalties for opting out of either program.
MCE may transfer your account to PG&E upon 14 calendar days’ written notice to you if you fail to pay your bill. If your service is transferred, you will be required to pay the administrative fee described above.
MCE offers an alert service using SMS messages. These messages provide useful information about the grid’s capacity and status. For example, if the grid is under stress, MCE will send a “flex alert” notifying you to minimize your use of electricity. While MCE does not charge a fee for this service, message and data rates from your wireless carrier may apply. You may opt-out at any time by replying “STOP” from your mobile device. Your phone number is subject to our Privacy Policy.
With offices in San Rafael and Concord, MCE is governed by a Board of Directors of elected officials representing 38 member communities in Contra Costa, Marin, Napa, and Solano Counties. We’re committed to protecting customer privacy. Learn more at mceCleanEnergy.org/privacy-policy
Public Agency Compensation:
State Controller’s Government Compensation in California Information
Privacy Policy
© Copyright 2024 MCE
Public Agency Compensation:
State Controller’s Government Compensation in California Information
Privacy Policy
© Copyright 2024 MCE
Contractors, please fill in all required fields below. Information must be submitted for each project for which you are requesting to reserve funds. Make sure the heat pump water heater you and your client choose to install is on the TECH Clean California-approved list.
