Terms & Conditions of Service

You may request to opt out of MCE and keep your electric generation service with PG&E at any time by calling (888) 632-3674 or by visiting mceCleanEnergy.org. Please have your PG&E account number on hand so that we may process your request. If you do not opt out within 60 days after MCE service starts, you will be subject to the payment of a one-time administrative fee ($5 residential or $25 commercial), will not have the option to return to MCE for one year, and will be subject to PG&E’s terms and conditions of service. For information on PG&E’s terms and conditions, visit mceCleanEnergy.org/opt-out-terms. You will not be charged an administrative fee if you opt out before MCE service starts, within the first 60 days after your automatic enrollment with MCE, or if you cancel electric service. In order to switch electric generation service to PG&E before your next monthly billing cycle, your opt-out request must be received at least five business days before the billing cycle start date. Your account will be transferred to PG&E on the first day of your next billing cycle and cannot be immediately transferred during a billing cycle. You may be charged for all electricity procured by MCE on your behalf if you cancel service with MCE.